ANALISIS KEPUASAN PELAYANAN KEFARMASIAN PADA PASIEN JAMKESMAS DI PUSKESMAS NGEMPLAK I SLEMAN

Abstract

The background of this research was therapeutics cost trough Jamkesmas Participant Program. Jamkesmas was Indonesian Government Health Insurance for the poor without annual fee. The aim was determining the satisfaction level of pharmaceutical care in Jamkesmas participant at Puskesmas Ngemplak I Sleman in February 2013. Puskesmas was a Primer Health Care. This was an observational study using cross-sectional design. The number of subjects were 100 Jamkesmas participant outpatients. The instrument of the research were questionnaires for patients and questions list for an interview with the Head of Puskesmas and drug services officer (pharmacists and pharmacists assistant at Puskesmas Ngemplak I. The results showed the demographic characteristics of Jamkesmas participant outpatients are dominated by women (58%), 31-45 years old (44%), Senior High School graduated (40%), more than 10 times visit Puskesmas Ngemplak I (56%), assumes get free therapy graduated (85%), and even made a referral to the hospital (51%). The gap analysis from overall dimensions of the RATER was Assurance (-0.210). Overall quality of pharmaceutical care at Puskesmas Ngemplak I was classified as negative gap (-0.179) with the satisfaction level was dissatisfed. However, the pharmaceutical care which conducted in Puskesmas Ngemplak I have accordanced to Pedoman Pelayanan Kefarmasian Puskesmas 2006.

Keywords: Satisfaction of Jamkesmas participant outpatients, RATER dimensions, gap analysis,
Pedoman Pelayanan Kefarmasian Puskesmas