Penyusunan Kebutuhan Perancangan Mesin Hemodialisis Menggunakan Kansei Engineering Serta Aplikasi QFD dan TRIZ

Khawarita Siregar, Rosnani Ginting, Ikhsan Siregar


Means of public health is a component in accelerating the improvement of public health degree. Hospitals as health facilities have a very strategic role in providing quality services in accordance with established standards and can reach the whole community. One installation that needs improvement is the quality of instalasai Hemodialysis. The number of patients is increasing every year must be accompanied by improvement of quality of service installation. Based on observations, there were some complaints of patients on hemodialysis installation services. This study intends to improve the quality of care in hemodialysis installations by crafting needs hemodialysis machine design using Kansei Engineering, as well as the application of Quality Function Deployment (QFD) and TRIZ. Kansei Engineering is used to ensure that a service fulfills the desired emotional response. Subsequently used QFD to improve customer satisfaction by improving the quality of services installation hemodialysis. Results of QFD point to contradictions, namely repair and maintenance service of the machine with the alert medics and repair and maintenance of the machine with the cleanliness and comfort of installation. The results showed that the installation of Hemodialysis Patients in fact want a friendly atmosphere of doctors, nurses, and the reception clerk and the condition of hemodialysis machines and devices work properly.

Full Text:



Cohen, Lou. Quality Function Deployment, How to make QFD Work for You. New York: Addison-Wesley Publishing Company. 1995.

Hartono, Markus, Kerangka Konseptual Aplikasi Kansei Engineeering dan TRIZ pada Industri Layanan. Nopember 2012.

Kah-Hin Chai dkk, A TRIZ Based Method for New Service Design. Agustus 2005.

Nagamichi, Mitsuo, Kansei/Affective Engineering. New York: CRC Press. 2011.

Peraturan Menteri Kesehatan RI, Nomor:129/Menkes/SK/II/ 2008, tentang Standar Pelayanan Minimal Rumah Sakit.

Profil Kesehatan Provinsi Sumatera Utara Tahun 2012, Dinas Kesehatan Provinsi Sumatera Utara.

Silverstein, David dkk, Insourcing Innovation : How to Achieve Competitive Excellence using TRIZ. New York: CRC Press.2008.

Talbot, Cary dkk, A QFD process at Medtronic Diabetes, International Symposium of QFD .Desember 2011.



  • There are currently no refbacks.